Bring Your Own Phone

• Can I bring my own phone?
• What phones can I bring to Altice Mobile?
• What is an unlocked phone?
• How do I unlock my device for use with Altice Mobile?
• How do I unlock my Altice Mobile device?

Ordering & Shipping

• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is the Altice Mobile return policy?
• How do I return a new phone?

Service Setup

• Getting Started Checklist
• How do I activate my SIM?
• How long will it take to start using service with a new number?
• Temporary Phone Number
• I already have a SIM from my old service. What should I do with the new SIM I just received?

Number Transfer (Porting)

• How do I bring my phone number to Altice Mobile?
• How do I transfer my Verizon phone number to Altice Mobile?
• I'm bringing my number to Altice Mobile. When should I cancel my old account?

Billing

• Where can I find my Optimum or Suddenlink account number?
• How do I change the name on my account?
• Where will a Travel Pass appear on my bill?
• Where can I view my bill?
• When will I be billed?
• Where can I view my account balance and due date?

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Manage

• How do I change the name or ownership on my Business Account?
• Can I pay off my financed device(s) early?
• How do I check the remaining balance of my financed device(s)?
• Where can I find my account number?
• Can I change my billing address?
• My service was turned off. How can I turn it back on?

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Payments

• What is AutoPay?
• How do I change my AutoPay payment method?
• What are the options for paying my bill?
• How will I know my payment was successful?
• How do I make a one-time payment?
• How do I add or delete a stored payment method?

See all 7 articles

Upgrade

• Phone Upgrade (Replacing a phone)

Trade-In

• Can I trade in my old phone?

Coverage

• What is 5G?
• How do I make sure that my phone is connected to WiFi?

Apple

• How do I find my iPhone using Find My on iCloud?
• How do I find my iPhone using the Find My app?
• How do I update my Apple® iPhone® Carrier Settings?

Samsung

• How do I check for a software update on my Samsung phone?
• Samsung Galaxy S21, S21+ and S21 Ultra 5G Pre-order and Samsung Credit Offer

General

• Why am I getting a “SIM is locked” message on my phone?
• What is the difference between a standard SIM vs. a micro SIM vs. a nano SIM vs. eSIM

Lost/Stolen

• I lost my phone or my phone was stolen. What do I do now?
• I found my lost phone. What should I do now?

Data

• What is a Data Top Up?
• How do I change my monthly data options?
• How can I reduce my data usage?
• How do I know how much data will I need?
• How do I add a Data Top Up?
• How can I check my usage?

See all 9 articles

International

• Can I use Altice Mobile while traveling abroad?
• Can I make calls and send texts internationally?
• How do I access my voice mail while traveling internationally?
• How do I remove an international add-on?

Wi-Fi Calling

• Wi-Fi Calling
• How do you improve connectivity?

E911

• How do I update my E-911 registered address?
• What is my E-911 registered address?
• What can I expect when I contact 911?

Mobile Hotspot

• Can my phone be used as a mobile hotspot?
• I'd like to use my device as a mobile hotspot, what are the data limits?
• Is there a cost for using my device as a mobile hotspot?

Voicemail

• How do I set up visual voicemail?
• Can I recover deleted voicemail?

General

• Can I receive collect calls?
• Information about Wireless Emergency Alerts.
• Can I customize the Caller ID name per line?

Important Information

• What is the difference between the previous international grouping and the new groups?
• As an existing Price for Life customer, will my plan change due to these new flexible plan options?
• As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
• Will my existing Unlimited Everything plan change due to these new flexible data options?

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