What does it mean to upgrade my phone?
If you have an existing line of service with Altice Mobile and would like to purchase a new phone for this line, you are upgrading your phone. It doesn’t matter if you purchased the device from Altice Mobile or somewhere else. If you do not have an outstanding balance due to Altice Mobile on that line, you can upgrade your phone immediately.
Who can upgrade?
If you brought your own phone when you signed up for Altice Mobile service, you can upgrade at any time. If you purchased a phone from Altice Mobile, you can upgrade your phone at any time as long as you do not have an outstanding balance on that phone (a remaining financed balance). If you are still financing your phone from Altice Mobile but would like to upgrade, first pay off the balance on your phone, then request an upgrade.
How do I get a new device for an existing line?
If you need a new phone for an existing line, check that you do not owe money on the phone already associated with the line. You must own the phone (either you brought it with you when you signed up for our service or you paid off its entire balance when you bought it from us). Learn how to pay off your phone here.
I just upgraded my phone. What will my bill look like?
If you upgraded your phone and chose to finance a new one, expect to see how much you put down and any new financing charges on your next bill.
I just upgraded my phone. What do I do when it arrives?
When your new phone arrives, take the SIM from your old phone and insert it into the new phone. To insert a SIM, turn off your phone and locate the SIM tray on your phone (it will be on the top or on the side). Use a SIM ejector tool to open the SIM tray (if you don’t have an ejector tool, try a paper clip. Just be careful not to push too hard). Remove the SIM from the old phone and repeat the first steps on the new phone. Once you’ve inserted the SIM into your new phone, power up and follow the instructions on your screen. You may need to connect to WiFi to complete your phone setup.
I just upgraded my phone. What do I do with my SIM card?
Keep your SIM because you will use it with your new phone. If you’ve lost your SIM or discarded it with the old phone, message us on MyAltice and we will send a new one right away.