Getting Started Checklist

Thank you for choosing Altice Mobile. Getting started is easy. Simply follow the steps below:


check.jpg Step 1: Phone Set-Up

1. Turn on your phone and follow the Wizard directions.
    - If you are bringing your own phone, your phone must be paid off and unlocked
2. Make sure your phone has the most current Operating System installed.
3. Connect to Wi-Fi.
4. Insert your new Altice Mobile SIM Card (follow directions included with the SIM Card).
5. Accept Carrier Setting Update (required).
    -Any restore actions or factory defaults will require that you repeat this step again.
6. Wait for the device to register to Altice LTE.


check.jpg Step 2: Finish Transferring Your Number

When you signed up for Altice Mobile, you indicated if you wanted to bring your existing number or get a completely new one. Once you have received your SIM Card you will need to sign in to My Altice to complete the transfer. 

You will need the following information to complete the request:

  • Previous carrier account number
  • Previous carrier PIN (if transferring from Verizon, click here to learn more)
  • Last four digits of your Social Security number
  • Account address

When you are ready to submit and activate the number transfer, sign in to My Altice, scroll down on the main screen, and click Start your transfer.

For more about bringing your number, click here.


check.jpg Step 3: Enable Wi-Fi Calling

Wi-Fi calling is included at no additional charge and it enables you to place and receive calls when in locations where the LTE Network has a weak signal or is not available. Having Wi-Fi calling enabled improves call quality and reduces dropped calls.

 iPhone instructions

  1. On your phone, go to Settings > Phone > Wi-Fi Calling
  2. Tap or slide Wi-Fi Calling on This iPhone to switch_on_icon.gif 
  3. Follow the on-screen instructions

 Motorola instructions

  1. On your phone, tap Phone > Menu > Settings > Calls > Wi-Fi Calling then tap or slide Wi-Fi Calling  to on_icon.jpg
  2. Follow the on-screen instructions
  3. For Calling preference, select Wi-Fi Preferred
  4. For Roaming preference, select Wi-Fi Preferred

 Samsung instructions

  1. Tap Settings > Connections > Wi-Fi Calling then tap or slide Wi-Fi Calling (slider will be blue)
  2. Follow the on-screen instructions
  3. For Roaming network preference, select Wi-Fi preferred

Manage your account easily from your mobile device with My Altice. Learn how to add it to your home screen.


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