How do I set up visual voicemail?

Set up depends on the type of phone that you have. 

 

iPhone: 

  1. Activate your new Altice Mobile Service. .
  2. Go inside the Phone app  mceclip0.png  and then to the voicemail sub-menu mceclip1.png
  3. If menu shows Call Voicemail button, remove the SIM card, reboot device and insert SIM card again.
  4. Repeat step #3 until the button is changed to “Set Up”. If, after multiple attempts, the button doesn’t change to “Set Up”, send a text message to 8627 with only the word “STATE”:

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  1. Press Set Up button and then assign a password for voicemail and press done
  2. Re-enter the password as a confirmation and press done
  3. Choose to record your personal (custom) greeting or leave it as the default one. Then press done.

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  1. After that Visual Voicemail should be activated. The screen should be as follows:

 

 

Samsung: 

  1. Call your phone number and leave a test voicemail by declining/ignoring the call. A notification that a voicemail was received will appear. Click the notification and Google Play Store will open to download/update Visual Voicemail.

 

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  1. Click Update and after the app is fully downloaded open by clicking the Open button on the Play Store or by clicking on the application icon.

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  1. Complete the steps accepting the terms and conditions.

 

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  1. Allow access to the voicemail app to make and manage phone calls, access you phone call logs, and your contacts.

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  1. Finally, the Visual Voicemail will synchronize with the voicemail account and will display the voicemails.mceclip14.png
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