How do I update my E-911 registered address?

It's easy. You can update your E-911 registered address on your phone or online in your account at My Altice. You will want to keep your E-911 address up-to-date on each phone as it is used by emergency services to determine your location when using Wi-Fi Calling.

1. Sign in to My Altice 
2. Click My account at the bottom of the screen
3. Click Line settings
4. Select a line from the drop-down
5. Click the Pencil icon and enter the new E-911 address. This address should be the primary place where you use the line. You must provide a street address. P.O. Boxes are not accepted.
6. Check Make this the E-911 address for all lines, if applicable
7. Click Update
8. Confirm your address, then click Yes, this is my address

Repeat these steps for any other lines that need to be updated.

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