Learn how to unlock your iPhone for use on other carriers.
- Device must be purchased/financed through Altice Mobile and paid in full. Altice Mobile cannot unlock a non Altice Mobile device. The device must not be reported as lost, stolen, or blocked.
- The associated account currently using the device must be in good standing.
- Device must have been active on the Altice Mobile network for at least 60 days prior to the request.
- Altice Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Exception: Deployed military personal are eligible to have their devices unlocked upon verification of deployment documents. If your device meets the unlocking eligibly conditions, contact Altice Mobile Support to request your device be unlocked.
Requesting your device be unlocked
If your device meets the unlocking eligibility conditions, contact Altice Mobile Support again by clicking the 'Message Us' button on the right side of the screen to request your device be unlocked.
Apple Devices - Steps to complete after device unlocking processed by Altice Mobile
The unlock request can take up to 4 business days. After 4 business days have passed, follow the steps below.
Terms and Conditions
The Altice Mobile Device Unlock Policy is subject to the Altice Mobile Terms of Service and may change without notice. Altice Mobile reserves the right to deny any request for a mobile device unlock at our sole discretion if the request is determined to be an effort to defraud the company.