How do I bring my phone number to Altice Mobile?

To transfer your current phone number to Altice Mobile, select Keep my number when placing your order online.  You will need your current carrier Account Number, Account PIN (or Number Transfer PIN), and the last four digits of the social security number associated with the account to successfully transfer your phone number.

Important - Your account with your current carrier must be active in order to bring your number over, so do not cancel it until you have confirmed the transfer is complete.

 

How To Transfer Your Phone Number

Option 1: After your order is placed, on the confirmation screen, enter your current carrier information, and when you receive your device or SIM card, go to My Altice to complete your phone number transfer request

Option 2: After your order is placed, skipping entering your current carrier information and when you receive your device or SIM card, go to My Altice to start your phone number transfer request

 

Complete Phone Number Transfer Request

If you choose to bring your existing number and provided your current carrier information at the time of order, follow the steps below: 

1. Sign in to My Altice
2. Tap Complete your number transfer
3. Tap Complete transfer next to the phone number you want to transfer
4. Review the terms, then tap Submit

When the transfer is submitted successfully, the status will say Request submitted. Once the port is complete, which could take up to 15 minutes, the status will change to Complete transfer.

If you receive an error message, see “Resubmit Phone Number Transfer Request” below.

altice-mobile-port-submit-complete4.png

 

Start Phone Number Transfer Request

If you choose to bring your existing number and did not provide your current carrier information at the time of order, follow the steps below: 

1. Sign in to My Altice
2. Tap Complete your number transfer
3. Tap the phone number you want to transfer
4. Complete the current carrier information, review the terms, and then tap Submit
5. Tap Done

When the transfer is submitted successfully, the status will say Request submitted. Once the port is complete, which could take up to 15 minutes, the status will change to Complete transfer.

If you receive an error message, see “Resubmit Phone Number Transfer Request” below.

altice-mobile-port-submit-complete1.png

 

Resubmit Phone Number Transfer Request

If there is an issue transferring your phone number, an error message will appear explaining why it failed.  The most common reason for a failure is when the information provided does not match the information on record from the previous carrier. Follow the steps below to correct the information and resubmit the phone number transfer request:

1. Sign in to My Altice
2. Tap Complete your number transfer
3. Review the error reason and tap Pending re-submission
4. Update the required information, review the terms, and then tap Submit
5. Tap Done

When the transfer is submitted successfully, the status will say Request submitted. Once the port is complete, which could take up to 15 minutes, the status will change to Complete transfer.

If there is another error message, please message an Altice Mobile Expert for assistance.altice-mobile-port-submit-complete2.png
altice-mobile-port-submit-complete3.png

Help

If you need help transferring your phone number, give us a call at 1-833-449-8586.

 
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