Samsung Galaxy Note20 & Note20 Ultra 5G Pre-order and Samsung Credit Offer

Pre-order a Galaxy Note20 5G or Note20 Ultra 5G from 8/6/20 – 8/20/20 and get up a Samsung Credit to build your own Galaxy Ecosystem.


I pre-ordered a Samsung Galaxy Note20-series device.  When will I receive my device?

Your Samsung Galaxy Note20-series device will be shipped starting on 8/18 with expected delivery by 8/20.  You will receive a confirmation email when the device has been shipped.  If you pre-order after 8/19 your device will be shipped within 2-4 days after your order has been processed.


How much Samsung Credit will I receive?

With your pre-order, you are eligible for the following Samsung Credit amounts:

  • $100 Samsung Credit with a Samsung Galaxy Note20 5G purchase
  • $150 Samsung Credit with a Samsung Galaxy Note20 Ultra 5G purchase


How will I receive my Samsung Credit?

Upon approval, your Samsung Credit will be sent digitally to the email address you registered within 4 to 6 weeks.


How can I redeem my Samsung Credit?

Your Samsung Credit will be fulfilled by Samsung and after you receive your device(s), you can find instructions to redeem your credit here.


Can I use the Samsung Credit towards the purchase of my device?

No.  Since the credit is through Samsung, you can use the Samsung Credit for select purchases on or the Shop Samsung app.


What is the deadline to submit my redemption request to Samsung?

The deadline to submit your redemption request is 9/20/20.


I need assistance with my redemption, who can help me?

If you need assistance with your redemption, please contact Samsung Customer Support at 1-866-888-5503 or visit for further details.

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