Phones & Network

Trade-In

• Can I trade in my old phone?

Coverage

• What is 5G?
• How do I make sure that my phone is connected to WiFi?

Apple

• How do I find my iPhone using Find My on iCloud?
• How do I find my iPhone using the Find My app?
• How do I update my Apple® iPhone® Carrier Settings?

Samsung

• How do I check for a software update on my Samsung phone?
• Samsung Galaxy S21, S21+ and S21 Ultra 5G Pre-order and Samsung Credit Offer

General

• Why am I getting a “SIM is locked” message on my phone?
• What is the difference between a standard SIM vs. a micro SIM vs. a nano SIM vs. eSIM

Lost/Stolen

• I lost my phone or my phone was stolen. What do I do now?
• I found my lost phone. What should I do now?