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  1. Altice Mobile
  2. Phones & Network

Phones & Network

Trade-In

  • Can I trade in my old phone?

Coverage

  • What is 5G?
  • How do I make sure that my phone is connected to WiFi?

Apple

  • How do I find my iPhone using Find My on iCloud?
  • How do I find my iPhone using the Find My app?
  • How do I update my Apple® iPhone® Carrier Settings?

Samsung

  • How do I check for a software update on my Samsung phone?
  • Samsung Galaxy S21, S21+ and S21 Ultra 5G Pre-order and Samsung Credit Offer

General

  • Why am I getting a “SIM is locked” message on my phone?
  • What is the difference between a standard SIM vs. a micro SIM vs. a nano SIM vs. eSIM

Lost/Stolen

  • I lost my phone or my phone was stolen. What do I do now?
  • I found my lost phone. What should I do now?

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International plan
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